Video explaining how Remote Diagnostics works.

Home Connect: Get remote support from a technician.

If you have a smart home appliance that's paired with the Home Connect app, you can take advantage of our exclusive remote diagnostics service. It's able to quickly resolve minor issues from afar or pre-diagnose a problem so the Bosch technician can bring the required spare parts to your repair visit.

Reach out to customer service at 02-495-2424

Our team is available at the following times:

  • Monday to Saturday: 8am to 6pm (excluding public holidays)

Smartphone open to Home Connect app in a modern kitchen with different Bosch home appliances.

Before contacting customer service.

For our customer service team to support you best, please do the following before calling:

  • Verify your appliance supports remote diagnostics and is paired with the Home Connect app.
  • Double check that your appliance is plugged in.
  • Make sure you have a Wi-Fi connection during your call.
  • Have the product's E-Number at hand.

Pro tip: To find the E-number of a paired product, go to "Product details" in the Home Connect app. There you can also check if your product is compatible with remote diagnostics.

Need help pairing your appliance?

To benefit from remote diagnostics and other great features, your smart appliance must be paired with the Home Connect app ( iOS / Android ).

  • Enter your appliance's E-number below.
  • Scan the QR code or click the button and follow the steps in the app.

Preview
Please enter the E-Nr number
Please review the input data
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This E-Nr number is not recognised
Please enter numbers only in this field
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There is a technical issue. Please try again or type the Model Number (E-Nr) into the field manually.

Get Support

Instruction manuals

Repair service

Product warranty

Spare parts

Care & Protection

Contact

Our Service

We are here to help, before and after your purchase.

Phone: 02-495-2424

Monday to Sunday: 8am to 6pm (including public holidays)

Help is on the way: arrange a Bosch technician visit.

If you experience any problems with your home appliance, you can arrange a visit from a Bosch service technician.

Phone: 02-495-2424

Instruction Manual

Download our manuals to help you get a quick start to operate your appliance.

Locate the rating plate

Identify your appliance to find your E-Nr (model) and FD (producion) number. You need these for product registration and booking your repair service.