Home Appliances
1. What are the charges for your installation service & what does it include?
Kindly refer to the "Installation Rates" for more information.
2. Can I purchase an installation service without a delivery service?
Yes, you can get our installation service separately.
3. Can I select a specific time and day for my installation?
Our team will try our best to find your preferred date / time.
4. Will you be able to disconnect and remove my old appliances?
If you are getting a new home appliance delivered we’ll take your old one back to be recycled.
However, you must ensure that your old appliance is disconnected, clean and ready at the day of the installation.
5. Do you offer gas installation?
Currently we do not offer installation of gas appliances.
6. Is there a need for a site assessment?
In order to ensure our installers are working in a safe environment, within the remit of the service and are able to provide you with the best installation service possible, a site assessment
will be carried out. This will be done prior to the installation being completed. If our installers, for any reason, deem the installation unsafe or outside of the remit, the work will not commence.
7. What happens if my appliance cannot be installed? Do I get an a refund?
Refunds will be given in cases where we are not able to complete your installation due to any failings caused by our actions or non action.
If the installation cannot be completed due to any issues outside our control then you will not receive any refund.
8. I have bought an appliance that is larger (in size) than my old old and need it installed. Will you cut the worktop to fit it?
No, we are currently only installing appliances on a like for like basis where the new appliance fits into the space in the worktop left by the previous appliance.
9. Do I need to make a down payment for the installation service?
Upon confirmation by our customer care consultant, a 50% downpayment is needed. On the day of completed installation, the balance amount is payable.
